Refund policy
Thank you for shopping with enviousdesignsa.shop.
We want customers to understand clearly how cancellations, returns and refunds are handled.
This Return and Refund Policy applies to qualifying purchases made through enviousdesignsa.shop and is intended to operate consistently with applicable United Kingdom consumer-protection requirements.
Nothing in this policy limits or excludes any statutory right or remedy that cannot lawfully be excluded.
Statutory Cancellation Rights for Online Purchases
For most qualifying online purchases of goods, customers may cancel their order without giving a reason.
A customer generally has 14 days from the date the goods are received to notify us that they wish to cancel. After notifying us, the customer generally has a further 14 days to return the goods.
To notify us of a cancellation, contact:
Email: info@enviousdesignsa.shop
The cancellation request should include enough information for us to identify the relevant order.
A customer does not need to provide a reason for exercising a qualifying statutory cancellation right.
Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
Where cancellation is still operationally possible, we will cancel the order and arrange the appropriate refund.
If the order has already entered fulfilment or has been dispatched, the customer may need to receive the goods and use the applicable return procedure.
This does not affect any statutory cancellation rights.
Return Period Following Cancellation
After informing us that you wish to exercise a qualifying cancellation right, you should return the relevant goods without unnecessary delay and within the period required by applicable law.
UK government guidance states that qualifying online customers generally have a further 14 days to return the goods after notifying the trader of cancellation.
Please contact us before sending a return so that we can provide the appropriate return instructions.
Do not send returns to an address shown on a parcel, supplier label or carrier label unless our customer-service team has specifically confirmed that address for the return.
Condition of Returned Products
Customers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner broadly comparable to what would reasonably be permitted in a physical shop.
Where a returned item has been handled beyond what is reasonably necessary and its value has been diminished as a result, we may make an appropriate deduction where permitted by law.
Where reasonably possible, returned products should include:
- The original product;
- Accessories supplied with the product;
- Manuals or documentation;
- Original packaging where available; and
- Other components originally supplied as part of the order.
The absence of original packaging does not automatically remove statutory rights.
Change-of-Mind Return Shipping Costs
Where a customer exercises a cancellation right because they have changed their mind and the goods are not faulty, damaged, incorrect or misdescribed, the customer is generally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to pay those costs.
Customers should use a reliable return service and retain evidence of postage or shipment.
Faulty, Damaged, Incorrect or Misdescribed Goods
Statutory cancellation rights are separate from legal remedies available when goods are faulty, not as described, unsuitable for their intended purpose where applicable or otherwise fail to conform to the contract.
UK government guidance states that customers are entitled to remedies where goods are faulty, not as described or do not do what they are supposed to do, and store policies cannot unlawfully remove those rights.
If you believe a product is faulty, damaged, incorrect or materially different from its description, contact:
Please provide:
- Your order number;
- A description of the problem;
- Photographs or other reasonable evidence where useful; and
- Any other information reasonably required to investigate the issue.
We will assess the matter and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, remedies may include a repair, replacement, price reduction, refund or another remedy required by law.
Where goods are validly rejected because they are faulty or otherwise non-conforming, reasonable return costs will be handled in accordance with applicable consumer law.
Items That May Be Excluded From Change-of-Mind Cancellation
Certain categories of goods may be excluded from the ordinary statutory change-of-mind cancellation right where applicable legal conditions are satisfied.
Examples recognised in UK guidance can include:
- Goods made to the customer's specifications or clearly personalised;
- Certain perishable goods;
- Sealed goods unsuitable for return for health-protection or hygiene reasons after the seal has been broken;
- Certain sealed audio, video or computer-software products after unsealing; and
- Certain newspapers, periodicals or magazines.
These exceptions do not remove legal rights where goods are faulty, incorrectly supplied, misdescribed or otherwise non-conforming.
Refund Amount
Where a qualifying cancellation is validly exercised, we will refund amounts required by applicable law.
Because enviousdesignsa.shop provides free standard shipping on all orders, there is ordinarily no standard outbound shipping charge to refund.
If an order includes a separate optional paid delivery service in the future, any required refund of delivery costs will be dealt with in accordance with applicable law.
Refund Timing
For qualifying online returns, UK guidance generally requires the trader to provide the refund within 14 days after receiving the returned goods.
Refunds will normally be made to the original payment method unless another method is agreed or legally appropriate.
Once we have issued a refund, additional processing time may be required by the customer's bank, card issuer or payment provider before the funds appear in the customer's account.
Such external processing time is outside our direct control.
Refunds to the Original Payment Method
For fraud-prevention and accounting reasons, refunds are normally returned to the same payment method used to make the purchase.
Where the original payment method is unavailable, expired or otherwise incapable of receiving the refund, we may work with the customer and relevant payment provider to determine an appropriate lawful alternative.
Exchanges
Where an exchange is appropriate and operationally available, customers should contact us at:
An exchange may depend on product availability.
Where a replacement product is unavailable, another appropriate remedy may be offered where applicable.
Sale and Promotional Items
Products purchased during a sale or promotion remain subject to applicable statutory rights.
UK government guidance confirms that customers have the same statutory refund rights for sale items as they do for goods purchased at full price.
Refused or Uncollected Deliveries
Refusing a parcel or failing to collect a parcel does not necessarily constitute a valid notice of cancellation.
Customers wishing to cancel should contact us directly at:
Additional costs caused by an incorrect address, repeated unsuccessful delivery attempts or failure to collect an order may be dealt with where lawful and reasonable, but nothing in this section limits statutory rights.
Lost Return Parcels
Customers returning change-of-mind items are strongly encouraged to retain proof of postage and tracking information.
Where a return is lost before reaching the designated return location, evidence of dispatch may be relevant in determining the appropriate outcome.
Abuse of the Returns Process
We reserve the right to investigate suspected return fraud, including substitution of products, fabricated claims, intentional damage or repeated abusive conduct.
Nothing in this section permits us to refuse or restrict legitimate statutory rights.
Contact Us About a Return
For cancellations, return requests, damaged products, faulty items or refund enquiries, contact:
Email: info@enviousdesignsa.shop
Please include your order number and sufficient information for us to investigate the request efficiently.
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