Terms of service

These Terms of Service govern access to and use of enviousdesignsa.shop and purchases made through our website.

Throughout these Terms, “we”, “us” and “our” refer to the operator of enviousdesignsa.shop in connection with the online store and services provided through the website.

By accessing the website or placing an order, customers agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded.

Eligibility and Use of the Website

Customers must use enviousdesignsa.shop only for lawful purposes.

You must not use the website:

• For fraudulent purposes;
• To violate applicable laws;
• To infringe intellectual-property rights;
• To transmit malware or malicious code;
• To interfere with website security;
• To obtain unauthorised access to systems or accounts;
• To impersonate another person;
• To submit false payment information; or
• To interfere with another person's legitimate use of the website.

We may restrict access where reasonably necessary to protect the website, customers or our systems.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, measurements, features, materials, colours and other relevant information.

Customers should review all available product information before ordering.

Minor differences in appearance may occur due to screen settings, photography, lighting, manufacturing variations and similar factors.

Nothing in this section limits rights where goods are materially different from their description or otherwise non-conforming.

Product Availability

Products are subject to availability.

Placing a product in a shopping cart does not reserve that product.

In exceptional circumstances, an item may become unavailable after an order has been submitted.

Where we cannot supply an ordered product, we may cancel the affected item and issue an appropriate refund.

Prices

We aim to display applicable prices clearly.

The price charged will generally be the price shown at checkout when the order is submitted.

UK distance-selling guidance requires traders to provide pricing information, including applicable taxes, before an order is placed.

Prices and promotions may change before an order is accepted.

Changes will not normally affect an order that has already been validly accepted, except where correction is legally permitted.

Obvious Errors

Although we take reasonable care, pricing, product descriptions or website information may occasionally contain obvious errors.

Where an obvious error is identified before fulfilment, we may contact the customer to explain the situation.

Where appropriate, we may cancel the affected transaction and provide a refund.

We will not use this section to remove rights that customers have under applicable law.

Order Process

When a customer submits an order, this constitutes an offer to purchase the selected goods.

Receipt of an automated acknowledgement does not necessarily mean that an order has been finally accepted.

An order may be subject to payment authorisation, fraud checks, product availability and other reasonable verification.

Once accepted, we will process the order for fulfilment.

Payment

Customers must provide current, complete and accurate payment and billing information.

Payment may be processed by Shopify or an independent payment provider.

We may cancel or suspend an order where:

• Payment is declined;
• Payment cannot be verified;
• Fraud is reasonably suspected;
• Required information is materially incomplete; or
• Completing the transaction would violate applicable law.

Shipping

enviousdesignsa.shop provides free standard shipping on all orders.

The estimated delivery timeframe is 15–20 calendar days unless a different timeframe is clearly communicated for an individual order.

Further information appears in our Shipping Policy.

UK distance-selling guidance requires traders to provide delivery arrangements, delivery costs and information on how long goods are expected to take to arrive before an order is placed.

Delivery Information

Customers are responsible for providing complete and accurate delivery details.

We are not responsible for avoidable delays caused by materially incorrect information supplied by a customer, although we will make reasonable efforts to assist where possible.

Customers should contact us promptly if they notice an address error.

Cancellation, Returns and Refunds

Cancellation and return rights are explained in our Return and Refund Policy.

For qualifying UK distance purchases, consumers generally have a statutory cancellation period after delivery even where the goods are not faulty.

Nothing in these Terms replaces rights relating to faulty, misdescribed or otherwise non-conforming goods.

Intellectual Property

Unless otherwise stated, website content made available through enviousdesignsa.shop, including applicable text, page layouts, graphics, store branding and other original website materials, is protected by applicable intellectual-property laws.

Customers may use the website for personal shopping purposes.

Unless permitted by law, users must not reproduce, commercially exploit, distribute or misuse protected website content without appropriate authorisation.

Third-party names, trademarks and content remain the property of their respective owners.

Reviews and User Content

Where we allow customers to submit reviews, photographs, comments or other content, customers must not submit material that:

• Is unlawful;
• Is fraudulent;
• Infringes third-party intellectual-property rights;
• Contains malware;
• Contains threats or harassment;
• Contains intentionally misleading information; or
• Violates another person's privacy.

We may moderate or remove content where reasonably necessary.

Third-Party Services

Our store may depend on third-party providers for services including:

• Ecommerce infrastructure;
• Payment processing;
• Shipping;
• Fulfilment;
• Analytics;
• Customer support; and
• Website security.

Third-party services may be governed by their own terms and privacy policies.

External Links

The website may contain links to websites operated by independent third parties.

Providing a link does not necessarily mean that we control or endorse everything provided by the third-party website.

Customers should review third-party terms before entering into transactions with independent external providers.

Website Availability

We aim to maintain reasonable website availability but do not guarantee uninterrupted operation.

Temporary interruptions may occur because of:

• Maintenance;
• Technical failures;
• Security incidents;
• Hosting disruption;
• Internet outages;
• Updates; or
• Circumstances outside our reasonable control.

Where possible, we will take reasonable steps to restore functionality.

Prohibited Conduct

Users must not knowingly:

• Introduce viruses or harmful software;
• Attempt unauthorised access;
• Scrape or overload the website in a manner that disrupts service;
• Circumvent security controls;
• Manipulate orders or payment systems;
• Use stolen payment credentials; or
• Use the website in connection with unlawful activity.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude mandatory consumer rights or liability that cannot lawfully be excluded.

Subject to those rights, we will not be responsible for losses that were not reasonably foreseeable consequences of a breach or that arise from circumstances for which liability may lawfully be excluded.

Indemnity

Nothing in these Terms requires a consumer to compensate us in circumstances where doing so would conflict with mandatory consumer law.

Where permitted by law, users may be responsible for losses directly resulting from their unlawful misuse of the website.

Privacy

Use of personal information is governed by our Privacy Policy.

Customers should review the Privacy Policy to understand how information may be collected, used and shared.

Changes to These Terms

We may amend these Terms from time to time for future use of the website.

Changes may reflect:

• Operational changes;
• New website functionality;
• Security requirements;
• Legal requirements; or
• Changes to our services.

Changes will not retrospectively remove contractual or statutory rights that have already arisen.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable United Kingdom law.

Nothing in these Terms deprives a UK consumer of mandatory protections available under the law applicable to that consumer or of any mandatory right to bring proceedings in an appropriate court.

Entire Agreement

These Terms, together with policies expressly incorporated into the customer's transaction, form the applicable terms relating to use of enviousdesignsa.shop and purchases through the website, subject always to mandatory law.

Contact Information

Questions regarding these Terms may be sent to:

Email: info@enviousdesignsa.shop