Shipping policy
This Shipping Policy explains how orders placed through enviousdesignsa.shop are processed, shipped and delivered.
We aim to provide customers with clear delivery information before they place an order.
Our current standard shipping terms are:
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
These shipping terms apply unless a different delivery arrangement is expressly communicated to the customer before an order is completed.
Free Standard Shipping
enviousdesignsa.shop provides free standard shipping on all orders.
Customers are not charged a separate standard shipping fee for qualifying orders placed through our normal checkout.
If additional optional shipping services become available, any applicable charge will be displayed before the customer submits the order.
Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 calendar days
The estimated timeframe generally runs from confirmation of the order unless different information is clearly provided for a particular order.
“Calendar days” include weekends and public holidays when counting the estimated period, although actual carrier movement or delivery may not occur on every calendar day.
Delivery Estimates
The 15–20 calendar day timeframe is an estimate intended to help customers plan for delivery.
While we make reasonable efforts to arrange delivery within the stated timeframe, delivery may occasionally be affected by circumstances such as:
- Carrier disruption;
- Severe weather;
- Public holidays;
- High seasonal shipping volumes;
- Transport disruption;
- Customs or border processing where applicable;
- Incorrect or incomplete delivery information;
- Security or fraud review;
- Natural disasters;
- Local delivery restrictions; or
- Other circumstances outside our reasonable control.
Where we become aware of a significant delay, we will make reasonable efforts to provide appropriate information.
Nothing in this section limits any statutory rights a customer may have concerning delayed or failed delivery.
UK distance-selling guidance provides that delivery arrangements, costs and expected delivery times must be communicated before an order is placed and also addresses the statutory framework applying to delivery timing.
Order Processing
After an order is successfully submitted and payment is authorised, the order may undergo:
- Payment verification;
- Fraud screening;
- Product allocation;
- Order preparation;
- Packaging;
- Fulfilment; and
- Transfer to the applicable delivery network.
Orders may occasionally require additional review where payment, address or security information cannot immediately be verified.
Order Confirmation
Customers should provide a valid email address when ordering.
Where available, an order confirmation will be sent electronically after a successful order submission.
The confirmation may include information such as:
- Order number;
- Products ordered;
- Delivery information;
- Amount paid; and
- Other relevant transaction information.
Customers should review their confirmation promptly and contact us if anything appears incorrect.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please check:
- Recipient name;
- House or building number;
- Street;
- Flat or unit information where relevant;
- Town or city;
- Postal code; and
- Other necessary delivery instructions.
If you identify an address error after ordering, contact:
We will make reasonable efforts to assist, but once an order has entered fulfilment or been transferred to a carrier, changes may no longer be possible.
Tracking Information
Tracking may be provided where the applicable shipping service supports it.
When available, tracking information may be sent by email or made accessible through the order-status functionality.
Tracking information can sometimes take additional time to update after a parcel enters the carrier network.
A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving.
Multiple Packages
An order containing multiple products may occasionally be delivered in more than one package because of:
- Product availability;
- Fulfilment arrangements;
- Packaging requirements; or
- Logistics considerations.
Separate packages may arrive on different dates.
Customers will not be charged additional standard shipping simply because an order is divided into multiple shipments.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact:
Include your order number so we can investigate.
We may review:
- Fulfilment status;
- Carrier tracking information;
- Delivery scans;
- Address information; and
- Other available shipping records.
Where an order is materially delayed, we will provide an appropriate response consistent with the circumstances and applicable consumer law.
Lost Parcels
If tracking information indicates that a parcel may have been lost, please contact us promptly.
We may need to investigate with the carrier or fulfilment provider.
Where an order is confirmed as lost before valid delivery to the customer, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances and applicable law.
Packages Marked Delivered but Not Received
If tracking shows a package as delivered but you cannot locate it, please:
- Check the immediate delivery area;
- Check with other members of the household;
- Check with reception, building management or a safe delivery location where relevant; and
- Contact us if the parcel remains missing.
We may investigate delivery records with the relevant carrier.
Damaged Parcels
If a parcel arrives visibly damaged, please retain the packaging where reasonably possible and contact:
Photographs of:
- The outer packaging;
- Shipping label;
- Internal packaging; and
- Damaged product
may help us investigate the issue efficiently.
Statutory rights relating to damaged, faulty or non-conforming goods are not affected.
Incorrect Products
If you receive a product different from the product you ordered, contact us at:
Please provide your order number and, where useful, photographs showing the item received.
We will review the issue and provide an appropriate solution.
Failed Delivery Attempts
Carriers may make one or more delivery attempts depending on their normal operating procedures.
Where delivery cannot be completed, the carrier may:
- Attempt redelivery;
- Leave delivery instructions;
- Hold the parcel at a local collection location; or
- Return the parcel to the sender or fulfilment facility.
Customers should follow available carrier instructions promptly.
Unclaimed or Returned-to-Sender Parcels
A parcel may be returned if:
- The address is incomplete;
- The address is incorrect;
- Delivery is repeatedly unsuccessful;
- The customer fails to collect the parcel; or
- The carrier cannot identify a valid recipient.
If this happens, please contact us so that we can determine the appropriate next step.
Nothing in this section limits statutory cancellation or refund rights.
Refusing Delivery
Simply refusing delivery does not necessarily constitute formal cancellation of an order.
Customers wishing to exercise cancellation rights should contact:
This allows us to record the cancellation correctly and provide return instructions where necessary.
Customs and Cross-Border Processing
Some orders may pass through cross-border logistics or customs processes depending on the location of fulfilment and delivery arrangements.
Any mandatory charges that must legally be disclosed before purchase will be dealt with as required by applicable law and checkout information.
We will not use shipping arrangements to remove statutory rights available to UK consumers.
Delivery Responsibility
We use third-party logistics providers and carriers where appropriate.
Their involvement does not remove our obligations to customers under applicable consumer law.
Customers should therefore contact enviousdesignsa.shop rather than relying solely on a carrier if there is a significant problem with an order.
Cancellation and Returns
Shipping issues do not replace or remove cancellation and return rights.
Customers wishing to cancel or return an order should review our Return and Refund Policy and contact:
For qualifying distance purchases, UK consumers generally have a 14-day period after receiving goods to communicate cancellation, followed by a further 14-day period for returning the goods.
Contact Us
For delivery questions, tracking enquiries, missing parcels, damaged packages or other shipping concerns, contact:
Email: info@enviousdesignsa.shop
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